24/7 Support Operations

Account Management

RAX operates to customers center based our of Sofia and Plovdiv, Bulgaria. We are open 24/7 and try to respond as fast as possible.


Plovdiv Support Center


We have a remote Customer Support and remote management NOC team based out of Plovdiv.


Sofia NOC Support


In Sofia we have onsite data center technicians and NOC management staff available 24/7/365.


Best Support Practices


The best way to communicate with RAX is to login to your account and to create support ticket. Support tickets help us to increase accountability and to improve the quality of customer support operations. So please always open support tickets. If you need fast resolution, please call us as soon as you have opened the support ticket and described the issue.


If you are RAX customer please Login to your Account Management Profile. If have questions about our services, please contact Sales.